Do You Have A Complaint?

We are sorry to hear you have a complaint about our products or the service you experienced. However, we kindly ask you to pass on your complaint via e-mail to the customer contact department. Our employees in the customer service department will review the complaint and try to resolve the complaint to everyone's satisfaction.

Our contact information:

Company name: Rotom Nederland BV with trading name Rotomshop UK 
Business address: Unit 24, Dosco Industrial Estate, Ollerton Road, Tuxford, NG22 0PQ
E-mail address: [email protected] 
Phone number: 01777 322100 
(Available by phone from Monday to Thursday between 8:30 am and 4:30 pm, Friday between 8:30am and 2:00pm)

When you have sent your complaint, you will receive a confirmation from us.

We will respond to your complaint within 14 days of receipt. If it requires more time, we will inform you of this.