Shipping & Returns

Shipping

Due to the current lockdown restrictions, delivery times may be affected. However, please be assured we are doing our best to make sure we deliver your products as quickly as possible and within the timeframes stated.

The items purchased at Rotomshop.co.uk are delivered within the communicated delivery time by one of our respected carriers. Rotom trading under the name Rotomshop.co.uk delivers orders larger than £250 ex.VAT completely Free of Charge.

Average Delivery Costs.

We offer Free Delivery with an order value over £300 (excl. VAT) according to the scale below.

Order value under £300 and weight between 0.1kg - 18kg >> Delivery costs £24.99 + VAT

Order value under £300 and weight higher than 18kg >> Delivery costs £49.99 + VAT

Order value higher than £300 ex. VAT >> Free Delivery.

Note: For delivery to Northern Ireland, Republic of Ireland, some locations in Scotland and the other UK surrounding Islands, please be aware that there may be a surcharge that applies to transport depending on your delivery location. This is variable and depends on the size of your order. This surcharge is invoiced outside the webshop before the delivery will take place. These additional charges may also apply to large orders, for example, where we may have to split the products between 2-3 pallets for delivery.

We reserve the right to change the delivery costs after taking location, courier costs and order size into consideration. We will inform you of any such changes.

*Orders Dispatched Within 24 Hours.

We aim to dispatch all orders within 24 hours, however, because we use different carriers depending on the size of the products, order or delivery location, sometimes there may be a delay in dispatching your order. We always aim to offer you the best delivery timescale.

The standard delivery time is 1-2 Working Days if you have placed the order before 12.00 pm (Mon-Fri, excludes Bank Holidays). If you place an order after 12:00 pm, this order will be treated as an order for the next working day. Deliveries are offered on working days only. 

Delivery time

Our products are available as follows: 1 = Available From Stock (Green Text), 2 = Available Soon, We Are Replenishing Stock Levels (Orange Text).

In case of option 2, our customer service representative will contact you about the expected delivery date. Information about the availability of each product is shown in the description of the product in the online shop. After receiving the order, we will send you a confirmation e-mail with information about the delivery date. In the case of a Bank Holiday or general company closure, the delivery time may of course increase. If it appears that a confirmed delivery date has changed, we will inform you by telephone or e-mail. In a situation where we cannot meet the delivery time, for example, the product is no longer available or an interim change in our range, we will contact you immediately.

Returns Consumers

- You may return a delivered item to Rotomshop UK within fourteen (14) days, starting on the day of receipt of the product.

- You have 14 days from the time of return to return the product. The product can only be returned unused and, if possible, in the original packaging. Correct stacking of pallets, lids, pallet edges and packaging of small items is important here. All items are inspected upon return.

- The returns are your responsibility including the packaging and the cost. If a product or packaging is damaged, Rotomshop UK can choose to partially reimburse the product.

- If the return shipment has been received in good condition, we will credit the amount within 14 days. We do not refund the original shipping cost for unwanted products.

We reimburse all payments made by a consumer for products without delay but within 14 days following the day on which the consumer reported the cancellation. We reserve the right to wait to refund until we have received the product back or until you as a consumer has demonstrated that the product has been sent back, whichever is the earlier. We use a bank transfer or other method for repayment if we have agreed to this with you as a consumer. The reimbursement is free of charge for you as a consumer.

Returns Business

- You may return a delivered item to Rotomshop UK within fourteen (14) days, starting on the day of receipt of the product.

- You have 14 days from the time of return to return the product. The product can only be returned unused and, if possible, in the original packaging. Correct stacking of pallets, lids, pallet edges and packaging of small items is important here. All items are inspected upon return.

- The returns are your responsibility including the packaging and the cost. If a product or packaging is damaged, Rotomshop UK can choose to partially reimburse the product.

- If the return shipment has been received in good condition, we will credit the amount within 14 days. We do not refund the original shipping cost for unwanted products.

- Rotomshop UK reserves the right to invoice the transport costs of the original delivery and return order without prejudice.

Return Address:

Rotom - Cargopak Ltd

Unit 24, Dosco Industrial Estate

Ollerton Road

Tuxford

Nottinghamshire

NG22 0PQ

 

Collect

You can also pick up the item(s) yourself, after a telephone appointment and payment via the online shop.

Pick up address:

Rotom - Cargopak Ltd

Unit 24, Dosco Industrial Estate

Ollerton Road

Tuxford

Nottinghamshire

NG22 0PQ